Terms & Conditions
Introduction
By accessing or using Panamma Universal Trading – FZCO services, you agree to comply with these Terms & Conditions. All transactions are governed by UAE laws and applicable international trade regulations.
- Products & Services
We strive to provide accurate product descriptions, specifications, and availability. However, Panamma Universal Trading – FZCO reserves the right to modify, discontinue, or limit products/services without prior notice. - Orders & Payment
Orders are confirmed only after receipt of full payment or agreed-upon terms. Prices are subject to change without notice. Payment terms, methods, and conditions will be provided during the transaction. - Intellectual Property
All content, logos, and materials are the property of Panamma Universal Trading – FZCO. Unauthorized use is prohibited. - Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of our services or products. - Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in Dubai courts.
Refund Policy
- Refunds are considered only for defective products or services not rendered as agreed.
- Customers must notify us within 7 days of delivery with proof of defect or discrepancy.
- Approved refunds will be processed through the original payment method within 14 business days.
- Shipping or handling charges are non-refundable.
Cancellation Policy
- Orders can be canceled within 24 hours of confirmation.
- Cancellations after 24 hours may incur charges or may not be accepted depending on the stage of processing or shipment.
- Requests must be sent to [email protected].
Delivery Policy
- Panamma Universal Trading – FZCO ships globally with trusted logistics partners.
- Delivery timelines depend on the destination, product type, and shipping method.
- Customers will receive tracking details once the shipment is dispatched.
- Any customs, duties, or local taxes are the responsibility of the recipient.
Return / Exchange Policy
- Returns or exchanges are accepted only for defective or damaged products, or incorrect shipments.
- Products must be returned in their original packaging and condition within 14 days of delivery.
- Exchanges are subject to product availability.
- Customers are responsible for return shipping costs unless the issue is due to our error.
Contacting Us
For all inquiries related to orders, refunds, cancellations, or general information, please contact:
PANAMMA UNIVERSAL TRADING – FZCO
IFZA Business Park,
Dubai Digital Park,
Dubai Silicon Oasis,
Dubai, United Arab Emirates
📧 Email: [email protected]
📞 Phone: +971 XXXXXXXXX